We electronically verify each transaction with the credit card company, processing only those orders that are authorized. In the case of a suspicious or declined transaction, we may contact you to confirm the validity of your order and ensure your identity or cancel that order with full notification.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This may be symbolized on your web browser by a small padlock on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. If our website cannot establish a secure connection, we will not risk transmitting your confidential information. If your order cannot be completed, please call Customer Service at 800-277-8888.
We receive and store securely any information you enter on our website or provide us in any other way. We use the information you provide for such purposes as responding to your questions, customizing future shopping suggestions, improving our store, and fulfilling your order. We use the email address you provide us to contact you concerning inquiries before, during, and after your order is placed, solely concerning your order, and to alert you of important information pertaining to ordering and shipping policies, in general. An exception to this is our newsletter (more information below).
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your Shopping Cart. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies, you will not be able to purchase from the website. We recommend that you leave them turned on or contact our customer service to place your order.
Our website automatically collects key information from your browser session to provide a customized shopping experience. Without certain tracking code enabled, much of the functionality of the site, including but not limited to product recommendations, will not function. Because of this, we do not currently honor the "do not track" feature of your browser, as this would adversely affect the shopping experience.
We value your right to privacy and will not sell or otherwise share your contact information with unrelated third parties. HGH Hardware Supply uses email as one of the primary methods of communicating with our customers. The emails we send may include:
- A direct response to an inquiry
- Important ordering and shipping policy updates and alerts
- Communication concerning an order (receipt, shipping confirmation, etc.)
- Promotional emails you have indicated you wish to receive
From time to time, we may notify you of special offers based on your purchasing history with us. If you create a Saved Cart, you may receive follow-up emails related to this cart. You may unsubscribe at any time by following the instructions contained in the emails. Unsubscribing will not apply to any future Saved Carts that are created. If you have signed up to receive our promotional emails and wish to stop your subscription, you'll find unsubscribe instructions in each promotional email. You may also change your subscription status at any time. Simply:
- Email firstname.lastname@example.org
- Contact us by phone at 800-277-8888 and ask a customer service representative to remove you from our mailing list
Information about our customers is key to our business, and we will not sell it to others.
If you choose to visit hghhardware.com, your visit and any dispute over privacy is subject to this notice and our Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of Alabama. If you have any concern about privacy at hghhardware.com, please send a thorough description to our Customer Service team, and we will try to resolve it. Our business changes constantly. This Notice and the Terms & Conditions will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. Please check our website frequently to see recent changes.