If you can't find a product or have a problem with an order, please call us at 1-800-277-8888 or email firstname.lastname@example.org, and we will be happy to help you.
When you set up your account online, be sure to let us know you are in the trade, and we will evaluate your needs and adjust your account accordingly. We want to make sure you have access to all the right products and bulk discounts for your particular business.
You can create product groups to organize our vast selection of products into neat shopping lists for yourself. You can group them any way that you like-based on how you like to order. For example, you might group them by product type, listing all the hinges, slides, glue, or sandpaper that you use in their own categories; or you may group by type of job. For a standard kitchen job, you might create a list containing a hinge and plate, drawer slides, a knob, a pull, a lazy susan, and a trash can pull-out. Then when you're ready to order, you don't have to search-just go to Product Groups and shop from there. "Product Groups" is a tool to make ordering easy for you, and you can use it however you like.
On hghhardware.com, if you are a reseller or use a custom stocking number, you can save your own part numbers on products. This will allow you to search by your part numbers and easily find what you're looking for. Once you're logged in, go to a product for which you'd like to add a part number and click "Add/Remove Customer Part #". Then type in your part number and click add. Removal is just as easy: click the same link, check the box beside the part number you want to remove, and click remove.